Refund policy

Returns & Refunds

Changed your mind?

For eligible online orders, you have 14 days from receiving your order to tell us you’d like to cancel. You then have 14 days from telling us to send the item back.

Email hello@bijouxandbelle.co.uk with your order number and the item you’d like to return. We’ll reply with return instructions. You’re responsible for return postage for change-of-mind returns. Please package your item securely for the journey back.

If you cancel the whole order, we’ll also refund the cost of standard outbound delivery. If you chose a more expensive delivery option, we’ll refund up to the cost of our standard option. We’ll issue the refund to your original payment method within 14 days of receiving the item back or receiving proof that you sent it, whichever comes first.

Personalised and bespoke pieces

The change-of-mind cancellation right does not apply to items made to your specifications or clearly personalised, such as jewellery engraved with your chosen name or message. Your rights if an item is faulty or not as described still apply.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or different from what you ordered, email hello@bijouxandbelle.co.uk so we can put it right. You can generally reject faulty goods for a refund within 30 days of delivery. Your statutory rights still apply after that period. If an item needs to come back because it’s faulty, damaged on arrival or incorrect, we’ll cover the reasonable cost of returning it.