FAQ's

Jewellery is sent by Royal Mail Tracked 48 unless otherwise stated in the product description. Dispatch times can vary for personalised and bespoke pieces.

If you need your order for a particular date, please email me at hello@bijouxandbelle.co.uk before ordering so I can confirm the expected timings.

This will be discussed during the design process, but on average you should receive your jewellery within 2 weeks.

I use sterling silver and gold fill for jewellery, along with an array of semi precious stones, freshwater pearls and high quality crystal beads.

Hair accessories are made from plated components, if you would like sterling silver or gold fill then please get in touch and I will be happy to help.

Gold fill is made by bonding a layer of gold to a base metal, such as brass. It has a thicker gold layer than standard gold plating, making it a durable option for everyday jewellery. With gentle care, gold-filled pieces can retain their beautiful finish for many years.

Jewellery is sent by Royal Mail Tracked 48 unless otherwise specified in the item description. It is also possible to upgrade to next day delivery at checkout.

My gift boxes are made from re-cycled card and are fully recyclable. Wherever possible I re-use postage boxes and envelopes, or use fully recyclable cardboard boxes along with plastic free packing tape.

Yes, you can. There is also the option to add a handwritten gift note with your order. I use letterbox friendly packaging (other than for bridal hair accessories) so it will always be delivered even if the lucky recipient is not home. Please add your message in the notes section when ordering.