Warranty

Bijoux & Belle Limited Warranty

At Bijoux & Belle, we take pride in the quality and craftsmanship of our jewellery. To ensure your peace of mind, we are pleased to offer a 12-Month Warranty on all our products.

What Our Warranty Covers

This warranty covers:

  1. Manufacturing Defects
    • Defects in materials or workmanship under normal use conditions.
  2. Structural Integrity
    • Issues with clasps, settings, or chains due to craftsmanship errors.

What Our Warranty Does Not Cover

This warranty does not cover:

  • Normal wear and tear, including scratches, tarnishing, or discoloration.
  • Accidental damage, misuse, or neglect.
  • Alterations or repairs not carried out by Bijoux & Belle.
  • Damage caused by exposure to chemicals, perfumes, or extreme environments.
  • Loss or theft of the item.

How to Make a Warranty Claim

To make a claim, Include your proof of purchase and a brief description of the issue:

Contact Us

Email: support@bijouxandbelle.co.uk

Inspection Process

    • Our team will assess the item. If the issue is covered, we will repair or replace it at no additional cost.

Shipping

    • Customers are responsible for shipping costs to Bijoux & Belle. For repaired or replaced items, we cover return shipping within the UK.

Limitations of Liability

This warranty is limited to the repair or replacement of the item. Bijoux & Belle is not responsible for incidental or consequential damages.

Proof of Purchase

A valid receipt or order confirmation must be provided to initiate any warranty claim.

Thank you for choosing Bijoux & Belle.
We’re committed to delivering timeless jewellery that lasts a lifetime.

How long will it take to receive my order?

Please drop me an email at hello@bijouxandbellle.co.ukand let me know what you have in mind and we can take it from there.This can be as detailed or as vague as you like, I am very happy to make suggestions.

How long will it take to receive a bespoke or customised piece?

This will be discussed during the design process, but on average you should receive your jewellery within 2 weeks.

What materials do you use?

I use sterling silver and gold fill for jewellery, along with an array of semi precious stones, freshwater pearls and high quality crystal beads.

Hair accessories are made from plated components, if you would like sterling silver or gold fill then please get in touch and I will be happy to help.

What is gold fill?

Gold fill is a solid layer of gold permanently bonded to a base metal, such as brass. It is very hard wearing and under normal conditions of wear it will not peel or flake like gold plate, which only contain a microscopic amount of gold. By law it is required to compromise 5% gold by weight.

What delivery service do you use?

Jewellery is sent by Royal Mail Tracked 48 unless otherwise specified in the item description. It is also possible to upgrade to next day delivery at checkout.

Is your packing eco friendly?

My gift boxes are made from re-cycled card and are fully recyclable. Wherever possible I re-use postage boxes and envelopes, or use fully recyclable cardboard boxes along with plastic free packing tape.

Can I have a gift sent directly to the recipient?

Yes, you can. There is also the option to add a handwritten gift note with your order. I use letterbox friendly packaging (other than for bridal hair accessories) so it will always be delivered even if the lucky recipient is not home. Please add your message in the notes section when ordering.